Organisation : Australian Wildlife Conservancy
Location : Perth (Subiaco)
Work type : Part-time
Sector : Animals, Conservation & Environment, Science & Technology
Salary type : Annual Package
Application closing date : 17 Aug, 2025
About the organisation
AWC is a pragmatic global conservation leader, restoring landscapes and providing hope for Australian wildlife. Guided by science, AWC delivers measurable conservation impacts at scale to secure the future of our most endangered species.
At AWC we are inspired by the unparalleled richness of Australia’s wildlife and we are united by our determination to protect its unique animals and landscapes. It is our mission to effectively conserve all Australian wildlife and habitats and our vision is for a world where Australia’s biodiversity is valued and effectively conserved by an engaged community.
The delivery of AWC’s mission is highly reliant on all AWC working collaboratively with each other as a cohesive, engaged, collaborative, high performing group guided by strong, effective leaders.
AWC’s work is guided by the following values. At AWC, we are:
- Accountable – taking ownership of our actions and outcomes
- Informed – working together to acquire and apply evidence, knowledge and experience
- Respectful – demonstrating care, recognition and integrity
- Dedicated – committed to delivering effective outcomes, with resilience and tenacity
- Innovative – applying creative thinking for effective solutions
- Sustainable – delivering long-term financial and ecological viability.
OneAWC ‘a cohesive, engaged, collaborative, high performing group guided by strong, effective leaders. A group of people who all understand AWC’s mission, vision and their role in contributing to the achievement of mission and vision, all connected and working towards a common purpose, guided by a set of shared values’. The delivery of AWC’s mission is highly reliant on all AWC working collaboratively with each other.
About the role
The role of Supporter Relations Officer is dynamic and no two days will look the same. You will act as the primary contact for AWC’s donors by managing supporter-related correspondence, via phone, email and online. You will process donations and issue receipts, and be responsible for financial reports regarding them. In addition to this, you will maintain the specific customer relationship manager (CRM) software, and assist with any other administrative tasks as they arise. This role will suit anyone looking to make their start into the fundraising space, or individuals with an administrative, customer service or database background.
The Supporter Relations Officer reports directly to the Philanthropy Operations Manager, and will liaise closely with and assist other staff on the Philanthropy team, in particular:
- Senior Supporter Relations Officer who will train the Supporter Relations Officer in the operation of their duties.
- Database and Systems Officer.
- A team of Philanthropy Managers, including the Chief Philanthropy Officer.
Critical competencies:
- Demonstrated experience working with a CRM database in a fundraising or sales/marketing environment including capturing, processing and recording of constituent information. Experience with Blackbaud Raiser’s Edge or Salesforce is desirable.
- Understanding, (or an ability to rapidly acquire an understanding), of basic fundraising principles and practices and the role data plays in driving strategy, campaigns and programs.
- Exceptional attention to detail.
- Excellent communication and interpersonal skills including the ability to:
- Professionally answer telephone inquiries from AWC supporters and staff.
- Establish and maintain relationships with a diverse range of stakeholders.
- A strong work ethic and a demonstrated ‘can do’ attitude. A team player who is willing to jump in and help fellow team members whenever the need arises.
- Excellent organisational skills including a demonstrated ability to prioritise and execute many tasks in an efficient manner.
- Ability to act effectively as part of a team or independently as required.
Qualifications:
- National Police Clearance certificate.
To view the detailed position description for this role, click here: Supporter Relations Officer
Why You'll love working here
Work from home
Referral program
Employee discount
How to apply
Applications not allowed for this job listing.
Please quote in application: Supporter Relations Officer via Pro Bono Australia.
Sector: #Animals, #Conservation_and_Environment, #Science_and_Technology
